myHood is developed and operated by KEEPEE. You can permanently delete your own account, right from the app — no need to contact anyone.
Delete your account (self-service)
- Open the app and go to Settings → Delete my account.
- Confirm. Your account enters a 3-day grace period — it stays fully usable, and you can sign in and cancel the request at any time during those 3 days.
- After 3 days, if you haven’t cancelled, your account is automatically and permanently deleted.
That’s it — no email, no waiting for someone to process a request by hand. It’s fully automatic.
What gets deleted
Once the grace period ends, we permanently:
- Remove your building/unit memberships and any personal contacts you added
- Remove your registered devices (push-notification tokens)
- Delete your profile picture
- Replace your name and email with an anonymous placeholder and make your password permanently unusable — you can never sign back in with this account
What is kept, and why
Some content isn’t deleted outright, because it’s also part of other residents‘ view of the building:
- Messages, comments, feedback-board posts and community posts you authored stay in place — other residents rely on being able to read the conversation — but they’re shown as authored by „Deleted user“; nothing links them back to you anymore
- Server request logs (IP address, timestamp) are kept briefly for security purposes and are not linked to your account after deletion
- Data we are legally required to keep (e.g. for accounting or dispute-resolution purposes) is retained only as long as the law requires
Removing individual items without deleting your account
You don’t need to delete your whole account just to remove specific content — your avatar, and your own messages, comments and feedback posts, can each be deleted individually at any time from within the app.
Can’t sign in to request deletion yourself?
If you’ve lost access to your account (e.g. no working email, forgotten password with no recovery), email us at info@myhood.sk from any address you can be reached at, or — if you’re a resident — ask your building manager to help. We’ll verify your identity and process the deletion manually.
Questions
Contact info@myhood.sk with any questions about this process.